PRIVACY POLICY

We, Ultimate Print Sdn Bhd and its subsidiaries and associated companies ("Kumpulan Karangkraf") are always committed to protecting all personal data we hold, and providing our customers with the best customer service.

We collect personal data through our customer application forms, customer relationship management systems and our network systems, in an effort to assess your needs and provide you with better services. We may transfer customer personal data to third parties (located within or outside Malaysia) who provide data storage or data processing services for us.

Except as provided in this Notice and unless permitted or required under any enactment, law, statute or code, we will not use or disclose customer personal data without the customer's written consent.

We hope this notice will help you to understand how we use your personal data and the information we obtain from you.

General Principles

This notice is provided to all our valued customers and/or potential customers, agents, vendors, suppliers or service providers to inform you of your rights with respect to your personal data that we have and will collect and process.

We will use, process, record, hold, store, share and disclose your personal data with your permission.

Continued use of our products and/or services will be deemed as customer consent for us to process your personal data.

We will record and keep a record of your consent through your continued use of our services as reflected in our active customer database.

If you are under 18 years of age, you must obtain permission from your parent or legal guardian before using our products and/or services.

For parents or legal guardians, please do not allow minors (individuals under the age of 18) under your care to provide personal data to Karangkraf Group. If personal data is provided to Karangkraf Group, you hereby consent to the processing of the child's personal data and personally accept and agree to be bound by this Notice and take responsibility for his/her actions.

Collection

The types of personal data we collect vary and may include:

• Your name, age, gender, ID card or passport number, mailing address, email address, phone number, and detailed financial information such as credit card number or bank account number for the purpose of your transactions.
• We may also collect location information such as your device's IP address, GPS signal, or data from nearby WiFi and cellular towers shared when you use certain services.
• Community discussions and your correspondence.
• Cookies, web logs, IP addresses and additional information from third parties.

The sources from which we obtain your personal data include but are not limited to registration forms, customer application forms, or agreements you have agreed to, customer service management systems and network systems or any identifiable material you have voluntarily provided and business directories or listings you have subscribed to, etc.

Purpose

This collection of personal data includes but is not limited to:

• Set the service profile according to your preferences.
• To provide you with information, promotions and updates, including marketing and advertising materials relating to our goods and services and those of our selected partners.
• To introduce any of our products and/or services; or products, services and special offers from third parties whose products or services we believe may be of interest to you.

We may also use your personal data for other purposes ("Additional Purposes") such as:

• To process your participation in any event, activity, focus group, research study, competition, promotion, poll, survey or any production.
• For the purpose of employing you to provide services or products.
• For other purposes provided in certain of our products and services, or products offered by our partners.

Disclosure of Personal Data

Your personal data will be kept confidential but the personal data may be provided or disclosed to certain categories of groups for the following purposes:

• To our associates, subsidiaries or related companies.
• To our business partners including any of our affiliates within and outside Malaysia.
• To any agents, contractors, service providers, distributors, merchants, payment systems or intermediary banks that we or our affiliates may use for our business or the business of our affiliates.
• To service providers or third parties we appoint either alone or jointly with other service providers, for the purpose of establishing and maintaining a customer database or data processing both within and outside Malaysia.
• To companies and organisations acting as our agents or contractors for the purpose of collecting any amounts owed to us.
• To regulatory bodies or government authorities in line with requirements under the law or towards the detection and prevention of crime and/or fraud.
• To our auditors, business consultants, accountants, lawyers or other professional advisors or consultants we deem necessary.
• To any party involved in or related to a legal action, for the purpose of trial.
• To certain parties that we or our affiliates may need to disclose for legal, court, regulatory or legal process purposes.

Links to Third Party Websites

Our websites may contain links to third-party websites. Please note that Karangkraf Group is not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by third parties. If you provide information directly to those websites, the privacy policies and terms of service of those websites will apply and Karangkraf Group is not responsible for the information processing practices or privacy policies of those websites.

Interest-Based Advertising

Interest-Based Advertising is a way to make the ads on our websites that a customer visits more relevant to them. We collect anonymous information about web browsing activity from a customer's internet operating device, and use that information to associate/associate a customer's web browser with one or more predefined interest categories. This allows us to serve ads to customers who have similar interests.

Interest-Based Advertising does not change the number of ads a customer receives, it only makes them more relevant. You can change and choose your current web browser to opt out of, reject or delete the collection of information for Interest-Based Advertising.

We reserve the right to change any part of this Policy. We will announce such changes via our website at www.karangkraf.com/ppdpk.

Cookie Policy

Cookies are small files that are downloaded to your computer by the websites you visit. They are also used to provide information to the website owner to improve your experience.

Your Rights

You will be given the opportunity to opt out of having your personal data used for purposes not directly related to our services or websites at the time we request the information. If you do not wish to receive our latest promotions, you may opt out of receiving these communications by contacting us at the number listed below.

If you decide to opt out, we may not be able to provide you with certain services and your subscription or application for certain services may be denied, rejected, or not served by us.

You may access your personal data that we hold or control and may request that your personal data be amended for accuracy and relevance purposes.

You can also request to have your personal data deleted. Please note that in certain circumstances, we may need to retain some of the personal data you request to be deleted to comply with our legal obligations.

Data Integrity Principles

We make every effort to keep customer information complete, up-to-date and accurate. Any inaccurate information brought to our attention will be corrected as soon as possible after being notified.

This procedure will be maintained to ensure that any reported inaccuracies are dealt with quickly and effectively and that customer information is always as accurate, up-to-date and complete as possible.

We are committed to protecting the personal data of all customers who deal with us.

Subject to any exemptions under applicable law, you may request access to and/or request correction of your personal data, make a request to limit the processing of your personal data for Additional Purposes and/or make any inquiries regarding your personal data by contacting our officers as below:-

Position: Audience & MyKraf Database Executive
Telephone: +603 5101 7388 (9.00 am – 5.00 pm, Monday – Friday, excluding public holidays)
Email: [email protected]

We reserve the right to charge a fee for access to your personal data in the amount permitted by law. In relation to your right to access and/or correct your personal data, we have the right to refuse your request to access and/or make any corrections to your personal data for reasons permitted by law, such as where the expense of providing you with access is disproportionate to the risk or your privacy or the privacy of others.

For customers who want to delete your personal data, you can contact us via email at [email protected].

Changes to this Notice

By communicating with Karangkraf Group, using Karangkraf Group services, purchasing products from Karangkraf Group or through your relationship and employment with Karangkraf Group, you acknowledge that you have read and understood this Notice and consent to the use, processing and transfer of your personal data by Karangkraf Group as set out in this Notice.

Karangkraf Group reserves the right to modify, update or amend the terms of this Notice at any time by posting the updated Notice on the website at www.karangkraf.com/ppdpk. By continuing to communicate with Karangkraf Group, by continuing to use Karangkraf Group services, making purchases of products from Karangkraf Group or by your continued relationship and employment with Karangkraf Group following any modification, update or amendment to this Notice, such action will signify your acceptance of any such modification, update or amendment.