Terms & Conditions

Welcome to Ultimate Print Sdn Bhd’s Terms & Conditions page. We’re committed to transparency and ensuring that you have a clear understanding of our services. Please take a moment to review the following terms and conditions:

  1. Ordering and Payment: By placing an order with Ultimate Print Sdn Bhd, you agree to provide accurate and complete information regarding your printing requirements. Payment must be made in full before the commencement of any printing job.

  2. Proofing and Approval: Ultimate Print Sdn Bhd will provide digital proofs for your review and approval before proceeding with printing. It is your responsibility to carefully review all proofs for accuracy in terms of layout, content, and color. Approval of the proof indicates your acceptance of the final design, and any errors discovered after approval will be the responsibility of the customer.

  3. Turnaround Time: While Ultimate Print Sdn Bhd strives to meet all agreed-upon deadlines, turnaround times are estimates and not guaranteed. Delays may occur due to factors such as file errors, equipment malfunctions, or unforeseen circumstances beyond our control.

  4. Quality Assurance: We take pride in delivering high-quality printed materials. However, slight variations in color and finish may occur between digital proofs and final prints due to differences in printing methods and materials. Ultimate Print Sdn Bhd will make every effort to ensure that the finished product meets your expectations.

  5. Shipping and Delivery: Ultimate Print Sdn Bhd offers various shipping options for your convenience. While we make every effort to ensure timely delivery, we are not liable for delays caused by shipping carriers or other external factors.

  6. Returns and Refunds: Ultimate Print Sdn Bhd does not accept returns or offer refunds for custom-printed materials unless the products are defective or damaged upon receipt. In such cases, please contact us within 7 days of receiving your order to arrange for a replacement or refund.

  7. Intellectual Property: You are solely responsible for ensuring that any content, images, or designs provided for printing do not infringe upon any third-party intellectual property rights. Ultimate Print Sdn Bhd reserves the right to refuse any order that violates intellectual property laws or our ethical standards.

  8. Privacy Policy: Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

By using the services of Ultimate Print Sdn Bhd, you agree to abide by these terms and conditions. If you have any questions or concerns, please don’t hesitate to contact us. Thank you for choosing Ultimate Print Sdn Bhd for your printing needs.