FAQ

Q : Does ULTIMATE PRINT SDN BHD BOOK PRINTING PRINT ON DEMAND (POD) SERVICE offer design services for books/novels?

A : Yes. We offer graphic design services at a reasonable fee.The pricing and duration will vary based on the book’s specifications. Please note that the design charge is not included in the instant quotation request.For artwork design inquiries, please contact us via WhatsApp.

Q : Will the color of the printed book match 100% with the original color of my book artwork?

A : No. According to known facts in the printing industry, 100% process color accuracy is not currently possible with current printing technology.

Q : What is the difference between RGB and CMYK color formats?

A : RGB and CMYK are two color modes used by graphic designers for different purposes. RGB, which stands for Red-Green-Blue, is optimal for digital images displayed on screens like computers, TVs, tablets, or smartphones. CMYK, short for Cyan-Magenta-Yellow-Black, is used for designs intended for print. RGB files must be converted to CMYK before printing, as printing presses cannot reproduce RGB colors.

Q : What is the file format of bookworks accepted by ULTIMATE PRINT SDN BHD?

Ultimate Print Sdn Bhd : We accept artwork in Adobe Acrobat Document (PDF) only.

Q : What is a bleed?

A : Bleed refers to printing that extends beyond the edge of where the sheet will be trimmed. Essentially, the bleed area is the portion that will be cut off. It provides a small margin to accommodate the natural movement of the paper during trimming and any design inconsistencies. Artwork and background colors often extend into this bleed area. Example your artwork is (w)210 x (h) 297 mm you should create document with add bleed 5mm all edges (top, bottom, left, right) = (w)220 x (h)307 mm.
Additionally, be mindful of the safety area on your document. Since most pieces are printed on larger sheets and then cut, ensure that no text or important graphics are too close to the edge.

Q : What resolution should be used for graphics and photos?

A : Graphics and photos should be at least 300 dpi to avoid appearing grainy in print. A photo that looks good on your screen, which has a resolution of 72 dpi, might not print well.

Q : How do I upload my files for my order?

A : You can upload your file when you want to confirm/ proceed order Instruction how to input your URL link
       i. Please make sure you give a full access/permission to open your PDF file format.
       ii. Simple steps :
             1. Copy and Paste your URL file
             2. Click Upload button
       iii. We are likely advise to submit your PDF file in WeTransfer or Google Drive

Q : DO you provide lamination and spot UV finishing on the cover book?

Ultimate Print Sdn Bhd : You can find the available service in the quotation request.

Q : Do I have to pay for the delivery of my goods?

A : We will inform you of shipping fee according to the weight of the book in the box. The charge includes the packing process.

Q : What are your payment terms?

A : Orders must be paid in full before we start printing via online/bank transfer transaction.

Q : Can I pick up my order in person from your office?

A : Yes, you can contact the customer service center via Whatsapp before pick up.
       Location:
       Kumpulan Media Karangkraf Sdn Bhd
       Ultimate Print Sdn Bhd
       Loading Bay No. 1, Jalan Renggam 15/5, Off Persiaran Selangor, Seksyen 15, Selangor, 40200 Shah Alam
       https://waze.com/ul?a=share_drive&locale=en_GB&sd=REN7AkaNxeiMZ6xN7g-sd&env=row&utm_source=waze_app&utm_campaign=share_drive

Q : How will my items be shipped?

A : All items sent will be according to the courier handling option that we choose. ULTIMATE PRINT SDN BHD only works with reliable courier service providers that have a good service record. You can trace your items according to the selected courier tracker service once shipped.